How do custom orders work?
Most orders are placed directly through the website and paid in full at checkout. For certain custom orders, a custom invoice may be provided instead.

When is a 50% deposit required?
A 50% nonrefundable deposit is required only when a custom order has not already been paid in full. The deposit must be paid before mockup/design work begins.

When is the remaining balance due?
If your order was not paid in full upfront, the remaining balance is due within 24 hours of mockup approval. Production will not begin until the balance has been paid in full.

Will I receive a mockup?
Most custom orders that require design approval will receive a digital mockup before production begins. Please carefully review all names, spelling, dates, colors, and design details before approving.

Can I request changes to my mockup?
Yes. Revisions should be requested before approval. Major changes or additional design elements may result in an additional charge.

Can I make changes after approving my mockup?
Changes may not be possible once a mockup has been approved and production has begun. If a change can still be made, additional charges may apply.

Do you offer refunds or exchanges?
Due to the custom nature of the products in my store, refunds and exchanges are not offered. Any 50% deposit paid toward a custom order is also nonrefundable.
If there is an issue with your order, please reach out as soon as possible so I can review it and help determine the best resolution.

How long will my order take?
Turnaround times vary by product and current order volume. Any listed processing time begins once all required information, payments, and approvals have been received.

Do you offer rush orders?
Rush orders may be available depending on the current schedule and product. Additional rush fees may apply.

What if I don’t see the product or design I need?
Submit a custom order request with your idea and any inspiration photos or details. Custom requests are accepted based on availability and project type.

Do you offer shipping and local pickup?
Shipping and local pickup options vary by product and will be shown at checkout or provided with your custom order information.

What if my order arrives damaged?
Contact Fully Taylored as soon as possible with photos of the damaged item and packaging so the issue can be reviewed and, if applicable, a carrier claim can be submitted.

Will handmade items look exactly like the mockup?
Digital mockups are a guide for the final design. Because items are handmade, slight variations in color, lettering, placement, and other details may occur.